The telecommunications sector operates within a complex and constantly evolving regulatory framework that directly affects operators’ activities and their relationships with users and regulatory authorities. In such an environment, legal certainty, clarity and foresight are essential to making sound business decisions.
In this context, Audens provides comprehensive and specialised advice, combining legal rigour, technical understanding and strategic, business-oriented insight. We support operators, distributors and service providers across all key areas of their activity: from licensing and contract drafting to incident management, administrative proceedings and engagement with other market players.
Relations with regulatory authorities
Handling proceedings before the Spanish National Markets and Competition Commission: notifications of commencement of activity, operator registry procedures, applications for numbering ranges…
Consumers and users
Drafting and reviewing contracts, preventing and responding to complaints and incidents arising from non-compliance, and actions related to credit information systems.
Network deployment
Obtaining work permits and municipal authorisations, negotiating with homeowners’ associations, and processing applications for radio installations and telecommunications infrastructure deployment.
Interconnection and access
Negotiating agreements and advising on disputes involving service provision or resale, wholesale access, interoperability, indirect access, infrastructure sharing and efficient infrastructure use.
Premium-rate services
Advising on compliance with the Code of Conduct and applicable regulations governing premium-rate services, including information obligations, contracting requirements and supervision mechanisms.
Success stories
We provided ongoing support to the customer care division of one of the major telecom operators, strengthening the legal consistency of their responses. Our work helped improve internal criteria, speed up resolution times and significantly reduce complaints, litigation and sanctioning proceedings.
We assisted a mobile virtual network operator in launching its activity, drafting its prepaid and postpaid customer contracts and negotiating agreements with the host network operators. Our work helped establish a clear, operational contractual framework that facilitated its commercial rollout and provided certainty from the outset.
We drafted an agreement to integrate mobile connectivity into radiocommunication equipment, defining distribution, support and service provision terms in coordination with the network operator. Our work resulted in a clear, balanced and scalable contractual framework supporting the manufacturer’s commercial growth.
We advised a telecommunications company on building its entire contractual structure for the commercialisation of virtual PBX services through distributor and agent agreements. We also handled the legal defence in sanctioning proceedings before the CNMC relating to its premium-rate numbers.
